Statutory Health Insurance Funds with the Best Service
Top 10 health insurance funds for service
The expectations of insured persons vary when it comes to service. Some prefer personal contact at a branch office or at home, while others prefer to manage their health insurance matters online or via an app.
For those with children, medical advice is also essential on weekends. Those who often travel abroad value the possibility of video consultations. Telemedical consultations are especially in demand in pandemic times. Support in arranging specialist appointments and finding recommendations is of great help when searching for suitable doctors.
Here you can find a list of the 10 health insurance companies with the best service. Below the table, you can find a list of the services that were included in the evaluation.
Best health insurances for "Service"
Health Insurance
Score
Membership application
100
Join now »
90
Join now »
89
Join now »
86
Join now »
81
Join now »
79
Join now »
77
Join now »
77
Join now »
76
Join now »
76
Join now »
These criteria are the basis of the ranking:Click on the links to find detailed descriptions of each service (in German) and a list of the statutory health insurance funds that offer that service.
- Hotline on contributions and benefits 7 days a week: Advice available over the phone every day
- Physician hotline 7 days a week: Telephone consultations with medical professionals
- Health insurance service apps: Manage health insurance matters over your smartphone
- Online office: Take care of health insurance matters from home, saving time
- Video consultation - telemedical consultation: Lifetime storage for health data and health documents
- Online medical consultations
- Electronic patient file or health record: Lifetime storage for health data and health documents
- Electronic patient receipt: Overview of treatment and costs
- Arrangement of specialist appointments: Support in arranging a specialist appointment in a timely manner
- Specialist recommendations: Finding the right specialist for a specific clinical picture
- Central complaints office: The complaint is the first step to improvement
- Support in choosing a hospital: Health insurance companies help with choosing the right hospital
- International emergency call service: Help in emergencies while traveling
- Personal counseling at home: Some health insurers still offer personal counseling at home
- Care advice hotline: Support in organizing care services
- Support in the event of treatment errors: Legal advice, expert opinions or help with compensation lawsuits
- Health account: Subsidy for services that the insured person can choose for themselves
A detailed description of our evaluation process can be found here (in German). You will find a detailed description of the additional services provided by health insurance funds in the field of services on our German-language website "Krankenkassen.de" in the section Service.
Supplementary benefits are subject to change at any time. Check with your statutory health insurance fund before claiming benefits. You can find the statutes of your statutory health insurance in the profiles of the statutory health insurance funds. This link leads to the list of 58 statutory health insurance companies participating in the comparison. A detailed description of our evaluation process can be found here (in German).